Terms of service
# Terms of Service
**Last updated: June 2025**
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## Agreement to Terms
By accessing or using our website **furwindow.com** and purchasing from FUR WINDOW, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
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## 1. General
FUR WINDOW operates as an online retail store selling premium pet products. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website following any changes constitutes your acceptance of the new terms.
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## 2. Products & Pricing
- All product descriptions, images, and prices are subject to change without notice
- We reserve the right to limit quantities of any product
- Prices are displayed in **USD** unless otherwise stated
- We are not responsible for typographical errors in pricing — if a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund
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## 3. Orders & Payment
- By placing an order, you confirm that all information provided is accurate and complete
- We accept major credit cards, PayPal, and other payment methods as displayed at checkout
- Payment is processed securely — FUR WINDOW does not store your card details
- We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud
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## 4. Shipping & Delivery
- Estimated delivery times are provided as a guide only and are not guaranteed
- FUR WINDOW is not liable for delays caused by customs, postal services, or events beyond our control
- Risk of loss and title for items pass to you upon delivery to the carrier
- Please refer to our **Shipping Policy** for full details
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## 5. Returns & Refunds
All returns and refunds are governed by our **Refund & Return Policy**, which is incorporated into these Terms of Service by reference. Please review it carefully before making a purchase.
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## 6. Intellectual Property
All content on furwindow.com — including but not limited to logos, images, text, graphics, and design — is the property of FUR WINDOW and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
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## 7. User Conduct
By using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorised access to any part of our website
- Post or transmit any harmful, offensive, or misleading content
- Use automated tools to scrape or extract data from our website
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## 8. Disclaimer of Warranties
Our website and products are provided "as is" without warranties of any kind, either express or implied. FUR WINDOW does not warrant that:
- The website will be uninterrupted or error-free
- Products will meet your specific requirements
- Any errors will be corrected
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## 9. Limitation of Liability
To the fullest extent permitted by law, FUR WINDOW shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim shall not exceed the amount you paid for the relevant order.
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## 10. Indemnification
You agree to indemnify and hold harmless FUR WINDOW, its officers, employees, and partners from any claims, damages, or expenses arising from your use of our website or violation of these terms.
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## 11. Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable international commercial law. Any disputes shall be resolved through good-faith negotiation before pursuing legal action.
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## 12. Third-Party Links
Our website may contain links to third-party websites. FUR WINDOW is not responsible for the content, privacy practices, or terms of those websites.
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## 13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
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## Contact Us
If you have any questions about these Terms of Service, please contact us:
📧 **support@furwindow.com**
🌐 **furwindow.com**
We aim to respond to all enquiries within **24 hours**.