Shipping policy

# Shipping Policy
**Last updated: June 2025**

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## Processing Time

All orders are processed within **1-3 business days** after payment confirmation. You will receive an email notification with your tracking number once your order has been dispatched.

Please note that orders are not processed or shipped on weekends or public holidays.

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## Shipping Destinations

We ship worldwide, including but not limited to:
- 🇺🇸 United States
- 🇬🇧 United Kingdom & Europe
- 🇦🇺 Australia & New Zealand
- 🌍 Most international destinations

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## Delivery Timeframes

| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–15 business days |
| Australia & New Zealand | 7–15 business days |
| Rest of World | 10–20 business days |

> **Please note:** These are estimated timeframes and may vary due to customs processing, local postal services, or unforeseen delays. During peak seasons (holidays, sales events), delivery times may be slightly longer.

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## Shipping Costs

| Order Value | Shipping Cost |
|---|---|
| Under $50 | Calculated at checkout |
| $50 and above | **FREE** |

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## Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order at any time.

Please allow **2-5 business days** for tracking information to be updated after you receive your shipping confirmation.

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## Customs & Import Duties

FUR WINDOW ships internationally from our fulfilment partners. Your order may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the **responsibility of the customer** and are not included in your order total or shipping cost.

We recommend checking with your local customs office for more information before placing your order.

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## Lost or Delayed Packages

If your order has not arrived within **20 business days** of your expected delivery date, please contact us at:

📧 **support@furwindow.com**

We will investigate the issue with our shipping partner and work to resolve it as quickly as possible. In cases of confirmed lost packages, we will offer a **full replacement or refund**.

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## Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. FUR WINDOW is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, please contact us within **24 hours** of placing your order and we will do our best to make the correction before dispatch.

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## Contact Us

For any shipping-related questions, please don't hesitate to reach out:

📧 **support@furwindow.com**
🌐 **furwindow.com**

We aim to respond to all enquiries within **24 hours**.