Privacy policy
# Privacy Policy
**Last updated: June 2025**
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## Introduction
At FUR WINDOW ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website **furwindow.com** or make a purchase from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
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## Information We Collect
We collect information that you provide directly to us, including:
**Personal Information:**
- Full name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely — we do not store card details)
**Automatically Collected Information:**
- IP address and browser type
- Pages visited and time spent on our site
- Device type (desktop, mobile, tablet)
- Referring website or search engine
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## How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send promotional emails (only if you have opted in)
- Improve our website and product offerings
- Comply with legal obligations
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## Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners solely to fulfil your order, including:
- **Payment processors** (e.g. Shopify Payments, PayPal)
- **Shipping and fulfilment partners** to deliver your order
- **Email marketing platforms** (e.g. Klaviyo, Mailchimp) if you have subscribed
All third-party partners are contractually required to keep your information confidential and use it only for the purpose of providing their services to us.
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## Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Remember items in your cart
- Understand how visitors use our site
- Show relevant advertisements (if applicable)
You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.
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## Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you wish to request deletion of your data, please contact us.
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## Your Rights
Depending on your location, you may have the right to:
- **Access** the personal information we hold about you
- **Correct** inaccurate or incomplete information
- **Delete** your personal data ("right to be forgotten")
- **Opt out** of marketing communications at any time
- **Data portability** — receive a copy of your data
To exercise any of these rights, please contact us at **support@furwindow.com**.
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## Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
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## Security
We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
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## Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
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## Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
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## Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 **support@furwindow.com**
🌐 **furwindow.com**